Step 1
Payment monitoring
Scheduled payments and payment outcomes are tracked as part of the plan.
Managed student collections
Collections built into the payment journey.
Processing a scheduled payment is only part of student fee collection. StudentPay helps New Zealand education providers manage failed payments, arrears and receivables without a separate collections tool.
Collections journey
1Payment
Scheduled collections run to the agreed plan.
2Exception
A failed or missed payment becomes visible.
3Follow-up
Structured communication supports resolution.
4Resolution
Arrangements, catch-up or continued arrears management.
What happens when a payment is missed?
StudentPay keeps failed-payment handling inside the same operational model as the original payment plan — professional, structured and student-aware.
Step 2
Failed payment identified
A failed or missed payment becomes visible for follow-up.
Step 3
Student communication
Structured communication helps make the student aware of the outstanding payment.
Step 4
Payment arrangement
Where appropriate, payment arrangements can support resolution.
Step 5
Arrears management
Outstanding accounts remain visible and can move through the appropriate collections workflow.
Step 6
Provider visibility
Providers retain visibility of balances and arrears through reporting and the Provider Portal.
Why managed collections matters
A plan that cannot be followed up becomes another administration problem. StudentPay keeps student fee collection, arrears management and education receivables connected to the payment journey.
Identify arrears earlier
Clear visibility helps outstanding payments get attention sooner.
Create a consistent process
Move away from ad-hoc spreadsheets, emails and individual staff workflows.
Protect the student experience
Use structured, respectful communication rather than inconsistent payment chasing.
See where your portfolio stands.
Collections should not be a black box. The Provider Portal shows active plans, current balances, overdue accounts and ageing so teams can see which plans need attention.
- Active plans
- Current balances
- Overdue balances and plans in arrears
- Arrears ageing, including current through 31+ days overdue
- Individual payment plans
portal.studentpay.co.nz
Connected to the payment plan
Separate payment and collections tools force teams to reconstruct the student's position. StudentPay already understands the agreed schedule and payment history, so payment and arrears management can sit in the same operational model.
That is why student payment plans and collections are designed as one journey, not two systems.
Respectful, not aggressive
The aim is a consistent process that keeps more students current, without turning education operations into a debt-collection exercise.
One connected journey
- 01
Payment plan
- 02
Payments
- 03
Collections
- 04
Resolution
One plan. One payment history. One connected process.
Spend less time chasing student payments.
Talk to StudentPay about combining payment plans, payment processing and managed collections.